2020 Review
This is my present to you. A compilation of 10 articles I wrote this year, inspired by news events, topics, books and people. Something for everyone here I hope. Wishing you and all those dear to you a peaceful and joyful holiday season.
Simply click on the title of each article.
- The Business Case For Climate Change. A look at the influence Larry Fink is having on the investment community as he prioritises saving the planet.
2. Offshore Call Centres Catch The COVID-19 Fever. How the pandemic began to reshare the call centre industry.
3. Creating Cult Status. A review of my favourite business book of 2020.
4. CX Leadership And Digital Transformation. How the pace of change is challenging CX leaders to deliver solutions for customers in a timely manner and some suggestion to improve outcomes.
5. Dawn Of A New Age Of Opportunities In IT Services. Explores how the pandemic lockdown has heralded a new era in work practices.
6. Cookie Apocalypse: Tech Titans Battle For Your Data. The emerging battle for supremacy in data and analytics.
7. Time to Pump Up The Tyres On Agile. A reminder of the huge opportunities many enterprises are missing when it comes to building digital solutions and products.
8. Are Payment Platforms In Australia On The Right Track? Recent changes in the payment platform landscape call into question how the regulatory framework fulfils its role.
9. Has COVID helped Neobanks Make An Impact In Australia? A look back over two years since the Hayne Report to examine whether any recommendations or changes have helped Neobanks take off.
10. I Googled Agile And Wish I Hadn’t. And finally, a light-hearted look at one of the most overused and least understood words in the tech sector — Agile .
